FREQUENTLY ASKED QUESTION
PARASOLS & BASES
PRODUCT ISSUES
We are so sorry that your parasol is damaged, these are handmade pieces and need careful handling - Caring for your parasol. We offer a Guide to Repairs and spare parts on our website.
We offer a guide to repairs and spare parts on our website. View the Guide
We are so sorry that your parasol base is damaged, these are handmade pieces and need careful handling - View Our Care Guide. We are not making pieces and are unable to replace your base.
STOCK & AVAILABILITY
We are not in production and have no parasols for sale.
We are not making products at the moment and are not taking custom orders.
We offer a guide to repairs and spare parts on our website. View our Repairs Guide
Please check out our repairs page for information about purchasing a replacement parasol bag
Business Closure
We have no plans to reopen.
Thank you for asking, we are not taking orders.
We have closed the business for personal reasons. We are no longer making or selling products. If you have an issue we hope our repair guide and parasol care guide can help you, we created it with the intention and hope of supporting our lovely customers after we have closed.
We have closed the business for personal reasons. We are no longer making or selling products. If you have an issue, we hope our repair guide and parasol care guide can help you, we created it with the intention and hope of supporting our lovely customers after we have closed.
Care & use
Please read our Care Guide on how to look after your parasol and base.
Please don’t let them get wet, the moisture will affect the lifespan of your parasol canopy and frame. Please make sure they are fully dried before you store them, and read our Guide to Parasol Care.
Please read our Guide to Bases, we are not making bases or parasols so cannot recommend a base for you.
GENERAL INFORMATION
Our parasols are made in India, Indonesia and the UK.
Our Round Bamboo Parasols are made from durian wood, bamboo, brass, union drill and thread.
Our Octagonal Parasols are made from ash wood, brass, cotton canvas and polypropylene braid.
Yes, our products are made by hand by skilled artisans.


