Returns, Refunds, Delivery

Postage and Packaging

UK Mainland postage and packaging is at a standard rate with ParcelForce. International shipping is with different carriers. Purchases will arrive boxed and well wrapped.

Returns and Refunds

We want you to be happy with your purchase. If you have any problems please let us try to fix it, we are happy to help.  Please contact us as soon as possible.

Please contact us before returning any item. If you are not completely satisfied with your purchase, please return the item to us in its original condition within 7 days of receipt. Returned items should be unused and must be returned in original packaging with the correct documentation. We will issue a full refund upon receipt. This excludes faults caused by accident, neglect, and misuse.

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. We will only refund the costs of postage where the item returned is faulty. When returning items please ask for proof of postage. We cannot accept responsibility for parcels lost in transit. 

We request that you read the information about Caring for Your Parasol sent with your purchase and in the FAQs on our website.