FAQs

Do I need one?

Do you want one? There you go.

Are they waterproof?

Big Aretha, Big Liberace and Nina are made using waterproof canvas, however if you'd like to enjoy many summers with your parasol we suggest you bring them in when it rains. 

Under no circumstances use any of the parasols in windy weather conditions.

All of them are sun parasols and fair weather friends. The materials used in the parasols vary and are handmade. They’re frivolous, gorgeous divas so please don’t get them too wet. If these parasols could sing it wouldn’t be Rihanna, they’d belt out Toni Braxton’s Unbreak my Heart, ‘Don’t leave me in all this pain, don’t leave me out in the rain.’ A few splodges are fine, just make sure they’re fully dried off before you put them away. Treat them as you might with your cushions.

If you need a sunshade you can chuck in the shed there’s always B&Q.

Delivery and Returns

We send our goods with reputable couriers. Please retain your packaging as we cannot accept returns without this. If you have any issue please contact us as soon as possible at info@eastlondonparasols.com and we will be happy to help sort any issue.

If you would like to buy multiple parasols please get in touch for reduced shipping rates.

Oh no! We're out of stock and you're in love with a parasol and now nothing is good in the world?

Don't worry, get in contact and you can order one with us info@eastlondonparasols.com. We only manufacture designs in very limited quantities but if a design is really popular we can make it again for you.

My Balinese parasol is difficult to open

Yes, they are a challenge at first because of the new bamboo and stiff fabric. It does get easier and easier. We recommend that you open the top half pushing gently against the floor until you see the hole in the pole. When the parasol is open, then put the two halves together. Please don't push the parasol beyond its limits.

What do I get with my parasol?

All the parasols come in two halves with a storage bags. Stands are not included. 

The dome shaped parasol pole is in two halves which join together in a cog mechanism so you can alter the tilt of the canopy for optimum shade. The bottom pole has a ground spike on the end for those vital parasol moments when you don’t have a stand to hand.

The Balinese ones come in two halves with a metal shaft and peg for stability. They don't tilt.

Big Aretha and Big Liberace are on wooden frames with metal fittings. The pole comes in two halves and there is a cord to raise the parasol.

Do you sell stands?

We sell extra pointy ground spikes that you can hammer with a mallet- for the 2m parasols only.

We have beautiful decorative heavy stands arriving soon for the Balinese parasols. Email info@eastlondonparasols.com for more information.

For Big Aretha and Big Liberace we suggest purchasing stands from an online garden center, Amazon, Argos, John Lewis, Homebase or B&Q.

Which stand should I buy?

For the smaller parasols- if your parasol isn't in a table you need a heavier stand weighing 20kg minimum. The 2m parasol poles are 1inch (25mm) so choose a stand which has a narrow fitting- the Balinese ones have 35mm diameter poles.

For the larger parasols you need a heavy good quality stand of minimum 25kg.

Care for your parasol

Every parasol is unique with its own eccentricities. The materials used in the parasols vary and are mostly handmade. Please be prepared to carry out a little care on your fair weather friend

Please don't use them in windy weather conditions, it's not a good idea.

In the unlikely event that the fabric develops a hole this is easily mended with needle and thread. Each parasol comes with spare bits for the frame and silver fringe, if needed. The silver fringe may sometimes tangle, but you simply shake it out. It is simply made and simple to repair. Store your parasol in its bag as upright as possible to avoid irritation.

What if I've lost one of the bits?

The silver fringed parasols come with spare bits. If you have any problems please get in contact, we're happy to help.

Can I rent one?

Please contact us for more information info@eastlondonparasols.com