FAQs

DO I NEED ONE?

Do you want one? There you go.

I LIVE OUTSIDE THE UK?

We deliver worldwide. Contact info@eastlondonparasols.com.

ARE THEY WATERPROOF?

These parasols are glamorous and gorgeous divas and are intended primarily as sun shades so please don’t get them too wet. A few splodges are fine, just make sure they’re fully dried off before you put them away. Treat them as you would your cushions.

Our 3m wooden frame Big Parasols (Big Arethas, Big Liberace, Big David)   and Nina, Meryl and Pink Nina (palm print) are made using waterproof canvas, and will be more water resistant, however for the longest and happiest life for your parasol we advise you to bring them inside during inclement weather. 

Please under no circumstances use any of the parasols in windy weather conditions. A fall will damage them.

For strong sunlight we advise the cream coloured parasols for longer colour- no matter how hardy the fabric, the sun is the most powerful bleach.

MY PARASOL IS DIFFICULT TO OPEN

On first opening your bamboo parasol you may find it rather stiff because of the new bamboo and stiff fabric. Be assured it does get easier. We recommend that you open the top half the wrong way up- pushing gently against the floor until you see the peg hole in the pole, then put the peg in. Once the parasol is open, turn it the right way up and put the two halves together. Please don't push the parasol beyond its limits. (Cher, Etta, Liberace, Nina, Tracy, Stevie, Whitney)

For our 3m wooden framed parasols (Big Aretha and Big Liberace) please ensure the cord is positioned in the runners before attempting to open.

IS THAT A HOLE?

All the bamboo parasols are held together by a peg which is visible through a hole in the fabric at the very top. Do not worry!  This is how it's made and every parasol will have one, it won't tear or get any larger. It is invisible when the parasol is up.

WHAT DO I GET WITH MY PARASOL?

All the parasols come in two halves with a storage bags. Stands are not included. 

The small metal parasol is in two halves which join together with a cog mechanism so you can alter the tilt of the canopy for optimum shade. The bottom pole has a ground spike on the end for those vital parasol moments when you don’t have a stand to hand.

The smaller bamboo and wooden ones come in two halves with a metal shaft and peg for stability. They don't tilt.

Big Aretha and Big Liberace are on wooden frames with metal fittings. The pole comes in two halves and there is a cord to raise the parasol.

DO YOU SELL STANDS?

For the 2m parasols we sell extra pointy ground spikes that you can hammer with a mallet and take anywhere.

We have beautiful decorative heavy stands for all our smaller parasols.

For the 3m wooden Big Parasols (Big Aretha Big Liberace, Big Green Aretha, Big Orange Aretha, Big David) we suggest purchasing stands from an online garden center, Amazon, Argos, John Lewis, Homebase or B&Q. Please buy the heaviest you can find (at least 25kg) for a- 4.5 5cm pole.

See below for more details.

WHICH STAND SHOULD I BUY?

For smaller parasols (2m): If your parasol isn't in a table you need a heavier stand weighing 20kg minimum. The 2m metal parasol poles are 1inch (25mm) so choose a stand which has a narrow fitting. The Balinese bamboo parasol poles are 35mm diameter.

Our parasol stand fits all our bamboo parasols.

For the larger 3m Big parasols you need a heavy, good quality stand of minimum 25kg for a 4.5- 5cm pole

CARE FOR YOUR PARASOL

Every parasol is unique with its own eccentricities. The materials used in the parasols vary and are mostly handmade. Please be prepared to carry out a little care on your fair weather friend

Please don't use them in windy weather conditions, it's not a good idea.

In the unlikely event that the fabric develops a hole this is easily mended with needle and thread. The silver fringe may sometimes tangle, but you simply shake it out. It is simply made and simple to repair. Store your parasol in its bag as upright as possible to avoid irritation.

WHAT IF I LOSE ONE OF THE BITS?

If you have any problems please get in contact, we're happy to help.

CAN I RENT ONE?

NEWSFLASH!! YES! Contact Soraya info@loungeandlinger.co.uk and say Lucy sent you.

DELIVERY AND RETURNS

We want you to be happy with your purchase. If you have any problems please let us try to fix it, we are happy to help. We request that you read the information in the FAQs on our website.

We’re sure you will love your East London Parasol purchase, but if the worst should happen, you can easily return it to us for a full refund (excluding any delivery charges incurred). Simply contacts us within 7 days of the date you receive your order with details of your order and we will help you with your return. Please note that you will need to cover the cost to return your item(s) to us. Please contact us before returning any item. If you are not completely satisfied with your purchase, please return the item to us in its original condition within 7 days of receipt. Returned items should be unused and must be returned in original packaging with the correct documentation. We will issue a refund upon receipt, please allow 7 days for processing. This excludes faults caused by accident, neglect, and misuse.